Question 1

Can I switch or cancel at any time?

Accepted Answer

Yes. You can switch between FREE / Solo / Team / Business at any time. If you cancel, your plan keeps running until the end of the paid period and then automatically falls back to FREE. Existing content (quizzes, lessons, decks) is preserved — only active sessions are deleted after 48h according to the FREE retention policy.

Question 2

How does the 14-day trial work?

Accepted Answer

Once per account, you get free access to all Solo features for 14 days. No credit card required. The trial ends automatically — you fall back to FREE unless you actively upgrade. Existing Solo customers cannot restart the trial.

Question 3

What does 'per-seat billing with proration' mean on the Team plan?

Accepted Answer

You start with any number of seats (3–25). If you add a seat in the middle of a billing period, Stripe automatically charges only the remaining days of the current month/year. When you reduce seats, you receive a credit on the next invoice. Fully transparent via the Stripe customer portal.

Question 4

Can I get invoices issued to my company name?

Accepted Answer

Yes. In the Stripe customer portal you can add your company name, VAT ID and billing address at any time. All invoices are accounting-compliant and generated automatically. For procurement processes requiring upfront approval, use 'Purchase by invoice' (see below).

Question 5

What is the difference between Team and Business?

Accepted Answer

Team is for trainer collectives (3–25 people) with a shared library and LTI 1.3 integration for Moodle/ILIAS/Canvas. Business is for L&D departments with bigger reach (2,000 participants per session instead of 500), a branded login subdomain (e.g. academy.yourcompany.com), 1,000 instead of 200 AI generations per month and priority support.

Question 6

Are there discounts for educational institutions?

Accepted Answer

Yes. Universities, schools and non-profit education providers receive individual conditions with annual billing via the Enterprise plan or via 'Purchase by invoice'. Write to us with a short description of your institution at info@insightquiz.de.

Question 7

What happens to my data when I switch plans or downgrade?

Accepted Answer

Content (quizzes, lessons, flashcards) is preserved. Sessions follow the retention of the new plan — e.g. switching from Solo (90 days, configurable) to FREE reduces retention to 48h. As long as you don't actively delete anything, your content stays available, even on FREE.

Question 8

Where is my data hosted?

Accepted Answer

All data in the EU (Supabase Frankfurt region, servers in Germany). AI inference runs via DeutschlandGPT (Aleph Alpha / Mistral Large) on European infrastructure — no transfers to the US. A private edge region is available on request (Enterprise).

Question 9

What counts as an 'active session'?

Accepted Answer

A session is 'active' as long as it is open for joining (PIN valid). Once you end it or the retention period expires, it no longer counts towards your plan limit. On FREE you can run in parallel: 1 course session + 2 lesson sessions + 1 flashcard session.

Question 10

How does 'purchase by invoice' work?

Accepted Answer

For public institutions, schools and companies with procurement processes: fill in the form below (organization, plan, seats, VAT ID, optional purchase order number). We send a quote by email within 1–2 business days. After your approval we issue the invoice — no credit card required. Payment terms: 14 days.

Feature	Free	Solo	Team	Business	Enterprise
Limits
Participants per session	30	100	500	2,000	Unlimited
Active live sessions	1 course + 2 lessons	Unlimited	Unlimited	Unlimited	Unlimited
Modules per course	3	Unlimited	Unlimited	Unlimited	Unlimited
AI generations / month	–	50	200	1,000	Unlimited
Flashcard decks	3 (30 cards each)	Unlimited	Unlimited	Unlimited	Unlimited
Features
Question types	MC, T/F, cloze	All 9	All 9	All 9	All 9
Smart Essays (AI grading of open answers)
Evaluation surveys
CSV export
Certificates (PDF)	InsightQuiz branding	Your own logo	Team branding	Branded	White label
Team & Branding
Shared libraries
Team branding (logo + color)		Logo
Branded login subdomain
Per-seat billing with proration
Admin dashboard with cross-trainer reports
Compliance & Security
GDPR + servers in Germany
LTI 1.3 (Moodle / ILIAS / Canvas)
SSO / SAML 2.0
Custom DPA & SLA
Support
Support response time	Best effort	48 h email	24 h email	Priority	Dedicated CSM
Onboarding	Self-service	Self-service	Docs + videos	Live onboarding	Personal

Pricing that grows with you

Free

Solo

Team

Business

Enterprise

Purchase by invoice

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